Once contacted our first task is to detect the source of the leak through our trace and access service.
For a majority of the claims we deal with we find the leaks originate from pipework that is hidden and difficult to pinpoint, so we use a number of methods to accurately identify the source. Thereby allowing us to select the most effective remedial action to eliminate the problem.
Sometimes accessing the leak may mean causing further disruption to your home such as removing tiles or flooring. If this is the case we’ll make sure that insurers will cover the cost of restoring this damage before undertaking any investigative work. Some insurance policies allow for trace and access costs we can confirm this for you upon checking your policy details.